Caring Hands Home Care

What this costs you

If a doctor certifies the patient is homebound and needs skilled nursing or therapy, Medicare pays this agency directly and the patient pays nothing for the covered visits. Equipment is billed separately at 20% of the Medicare-approved amount. Home health does not pay for round-the-clock care, meals, or help with bathing and dressing on its own, those are the costs families are most often surprised by.

• Patient experience

  24.5 / 30

  What patients said about the agency afterwards, in the CMS-run HHCAHPS survey, the only federal home health measure that comes from patients rather than from the agency.

  • 4 of 5 stars from patients, across 46 completed surveys
  • 87% of patients would definitely recommend it (national median 80%)

• Staying home

  16.25 / 25

  Whether patients stayed living in the community afterwards, and how often they went back to hospital for something home health should have caught.

  • No discharge-to-community rate published, scored just under the national average rather than guessed at
  • No preventable-readmission rate published, scored just under the national average rather than guessed at

• Recovery at home

  20 / 20

  How much of the expected improvement in dressing, bathing and moving around patients actually reached by the time care ended, risk-adjusted by CMS for how they arrived.

  • 86.4 discharge function score (national median 67.3)

• Care transitions

  3.75 / 15

  Whether the patient and their next doctor were handed an accurate, current medicine list when home health ended, the handover where things get missed.

  • 50% of patients were given their current medicine list when care ended (national median 96%)
  • 39% of records reached the next doctor or facility (national median 88%)

• Starting on time

  2.5 / 10

  How often care actually began within the window the doctor ordered, or within two days of leaving hospital.

  • 50% of patients had care started on time (national median 97.8%)

Did it work?

Home health is judged on whether the patient stayed home, stayed out of hospital and got more capable. These are this agency's numbers against the national median.

From the HHCAHPS survey, which CMS sends to the agency's own patients after care. These are not online reviews and the agency cannot select who is asked. Percentages are the share who gave the best possible answer. 35% of those asked replied.

Services offered

• ✓ Skilled nursing care
• · Physical therapy
• · Occupational therapy
• · Speech pathology
• ✓ Home health aide
• · Medical social services

Published, and deliberately not graded on

Before weighting anything we checked which direction each CMS measure actually runs, by comparing it against the patient survey across every agency in the country. These did not survive that check. They are here because they are part of the public record, and out of the grade because scoring them would make our letters worse, not better.

Falls with major injury

9.80%

Also runs backwards, in every size band. It appears to measure whether an agency records adverse events rather than whether they happen. Left out of the grade.

Other agencies nearby

Questions families ask about Caring Hands Home Care

Does Medicare pay for Caring Hands Home Care?

Yes, if a doctor certifies the patient is homebound and needs intermittent skilled nursing or therapy. Medicare then pays Caring Hands Home Care directly for covered home health visits and the patient pays nothing for them. Durable medical equipment is billed separately at 20% of the approved amount. Home health does not cover round-the-clock care, meals, or help with bathing and dressing on its own.

What do patients say about Caring Hands Home Care?

In the CMS-run HHCAHPS survey, this agency scored 4 out of 5 stars overall and 87% of patients said they would definitely recommend it, from 46 completed surveys. The survey is sent by CMS, not by the agency, and the agency cannot choose who is asked.

How is Caring Hands Home Care graded?

ElderGrade grades it C, average, scoring 67 out of 100 on the federal home health record: what patients themselves reported, whether they went on living in the community and stayed out of hospital, how much function they regained, whether the handover to their next doctor was done, and whether care started on time. We take no payment from agencies.

What services does Caring Hands Home Care provide?

CMS records this agency as offering skilled nursing care and home health aide. Which of them you actually receive depends on what the doctor writes into the plan of care.